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Job: Returns Administrator

Active since 14-02-2018 Job category Sales - Support / Helpdesk
Location Midsomer Norton Level Entry level / Graduate
Educational level GCSE / A-Level / Highscho... Employment type Permanent contract
Hours 37 Salary £Competitive
Returns Administrator

Returns Administrator supporting our customers, customer service team and sales force. Accurately process all returns processing tasks within the customer services department in order to assist in the current and future development of the company.

Key Responsibilities and Accountabilities
  • Receive, validate and process returns requests.
  • Accurately generate returns authorisation notes in our bespoke computer system ensuring customer updated and issued with returns information.
  • Accurately generate pending credit notes upon receipt of returns goods in accordance with audit requirements ensuring all supporting information is included.
  • Process incoming returns related queries ensuring customers receive response/resolution as quickly as possible, escalating to supervisors, head of department when required.
  • Arrange for replacement items to be sent where required.
  • Assist in generation of KPI reports.
  • Monitor and act upon returns related reports.
  • Liase with internal departments with regard to report issues, requesting special/additional support where required.
  • Process queries from internal and external customers.
  • Work with your colleagues to establish customer specific returns processes, document and communicate to other interested parties.
  • Ensure returns admin coverage maintained at all times.
  • Deal with courier collection related issues.
  • General filing
  • Participating in Returns Department Meetings
  • Other tasks as requested by Customer Services Team Supervisors or Head of Department.
Essential Requirements
  • Minimum 3 years experience in sales office/ customer service environment
  • Excellent organisational skills and be able to prioritise workload
  • Excellent communication skills and confidence in customer liaison
  • High level of customer service skills
  • A high degree of attention to detail and accuracy
  • A tenacious approach to problem solving
  • Able to work as part of a team and independantly
  • Able to use MS Office applications and have the ability to adapt to our own bespoke computer system
What we offer

£ Competitive Salary
Monday to Friday, 37.5 hours per week
6.6 weeks’ paid holiday per year
Income Protection
Company Pension Scheme
Free Life Assurance
Generous Staff Discount on Quality Clothing

About the Company

Williamson-Dickie Manufacturing Company is part of VF Corporation, a Plc and global leader in branded lifestyle apparel, footwear and accessories, with authentic brands such as:
North Face
Timberland
Vans
Wrangler
Lee
Eastpak
Dickies

Please click the Apply button on this page to submit your application online.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

More information
This listing is a full-time job

Job category Sales - Support / Helpdesk
Industry / Industries Retail / Wholesale
Region South West
Keywords

Contact information

Name Donna Holley

Location

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