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Job: Customer Services Inbound Call Assistant (Maternity Cover) 3 Month Fixed Contract

Active since 24-10-2018 Job category Sales - Office Staff / Telesale...
Location Midsomer Norton Level Entry level/Graduate
Educational level GCSE / A-Level / Highscho... Employment type Fixed term contract
Hours 37 Salary £ Competitive

(Maternity Cover – 3 Month Fixed Term Contract)

An opportunity to work in an exciting, fast moving and dynamic, international customer service department where we take pride in delivering excellent customer service to our large customer base. With an exciting product range covering both Dickies Workwear and DickiesLife, there is plenty of opportunity for the right candidate to demonstrate their flare and customer service/sales office experience in contributing to the success of the department.

About the Job

Working with a team of 4 other colleagues this role will be responsible for taking inbound calls from Customers and the Dickies UK Salesforce. Alongside the inbound calls responsibilities will involve the processing of queries, orders, requests, complaints etc. Using the company’s bespoke computer system and providing excellent customer services at all times.

Key Responsibilities and Accountabilities

  • Process inbound telephone calls.
  • Process requests, queries etc. as quickly and efficiently as possible.
  • Assist in the entry of orders onto our computer system.
  • Assisting in the generation, monitoring and distribution of reports.
  • Assist in the maintenance departmental documentation.
  • Assist in process development and implementation.
  • Advise CSD supervisors if any delay in processing orders & queries.
  • Work with the team to achieve departmental targets.
  • Liaise with other departments, external customers & internal customers.
  • Provide administrative support to the UK Salesforce.
  • Provide excellent standard of customer services.

Essential Requirements

  • Minimum 3 years’ experience in a role within a customer services department handling inbound telephone calls, emails, complaints etc.
  • Experience using computers, including Microsoft office/
  • Excellent organisation skills.
  • Ability to prioritise effectively.
  • Mature and responsible attitude.
  • Ability to identify, escalate and seek resolution to issues.
  • Professional telephone manner.
  • Excellent and confident communication skills.

About Us

Williamson-Dickie Manufacturing Company is now part of VF Corporation, a global leader in branded lifestyle apparel, footwear and accessories, with authentic brands. VF and Williamson-Dickie combined have corporate Headquarters in every global region, in addition to hundreds of other offices and facilities spanning the globe.

What we offer

  • Competitive salary
  • 08.30-16.30 and 09.00-17.00 alternate weeks - 37.5 hours per week, Monday to Friday
  • 25 Days Holiday + 8 Bank Holidays
  • Company Pension Scheme
  • Free Life Assurance
  • Generous Staff Discount on Quality Clothing
  • Friendly Company Culture and Relaxed Working Environment

Please click the Apply button on this page to submit your application online.

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.


More information
This listing is a full-time job

Job category Sales - Office Staff / Telesales / Call Centre
Industry / Industries Retail / Wholesale
Region South West
Keywords Customer Services Assistant

Contact information

Name Donna Holley