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Job: Customer Services European Account Co-ordinator/Administrator

Active since 14-02-2018 Job category Sales - Office Staff / Telesale...
Location Midsomer Norton Level Entry level / Graduate
Educational level GCSE / A-Level / Highscho... Employment type Permanent contract
Hours 37 Salary £Competitive
Customer Services European Account Co-ordinator/Administrator

What we're looking for

Would you like a job offering lots of variety?  Would you like to join our Customer Services team and work in a fast moving and dynamic environment? 

About the job

Dual role of Customer Services European Account Co-ordinator/Administrator will involve supporting our customers, customer service team and sales force. Accuratly process all tasks within the Customer Service Department in order to assist in the current and future development of the Company.

What we offer

  • £ Competitive Salary
  • Monday to Friday, 37.5 hours per week
  • 6.6 weeks’ paid holiday per year
  • Income Protection
  • Company Pension Scheme
  • Free Life Assurance
  • Generous Staff Discount on Quality Clothing

 Key Responsibilities and Accountabilities

  • Ensure all team administrative duties are carried out in an organised and timely manner.
  • Provide any reports as required, satisfying both internal and external requests.
  • Contribute the achievements of departmental goals and targets.
  • Work with your colleagues to ensure that there is suitable coverage within the team and ensuring telephone coverage is maintained
  • Management of customer product information requests.
  • Management of inbound emails in the department’s generic mailbox.
  • Provide order processing support for our buying and marketing department.
  • Control of processes and updating version amendments.
  • Responsible for the teams filing and archiving process.
  • Manage from receipt all orders and queries from our marketing and buying department.
  • Manage, from receipt, all orders relating to customers, reps and distributors.
  • Arranging shipping and dispatch.
  • Process and resolve customer’s queries.
  • Distribution of daily paperwork appertaining to the team’s requirements
Essential Requirements
  • Experience of working in an administrative role
  • Working knowledge of MS Office and the ability to adapt to the use of our own computer system
  • Accurate keyboard skills
  • Professional telephone manner and excellent communication skills
  • Excellent organisational skills
  • Mature, commited and focused approach
  • Customer Service/Sales Office experience

About the Company

Williamson-Dickie Manufacturing Company is part of VF Corporation, a Plc and global leader in branded lifestyle apparel, footwear and accessories, with authentic brands such as:
North Face

Please click the Apply button on this page to submit your application online.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

More information
This listing is a full-time job

Job category Sales - Office Staff / Telesales / Call Centre
Industry / Industries Retail / Wholesale
Region South West

Contact information

Name Donna Holley